Support - Packages

Support Services and Maintenance

Based on Intuittech’s experience in providing information technology (IT) support services, our goal is to provide seamless support services and to maintain an excellent support plan that will fit any business environment. Our comprehensive business IP-PABX infrastructure services will give you all the resources you need for your daily communication requirements.

Personalised Approach

All our solutions are tailor-made to meet your needs in call management, fault management and reporting. Our contracts guarantee high service levels and more importantly, a single point of contact for daily communications. Service status is communicated through the scheduled operational reviews and we constantly monitor our performance to ensure your satisfaction.

Twenty-four Hour Support

Maintenance services and support are available 24/7 with on-site service level commitments – anytime, anywhere. Service level is defined in terms of work and deliverables to be completed within specified time scales. Our customers are given full control to dictate the basis of the Service & Support terms and conditions agreement.

Added Business Value

Once the Astervox system has been installed, scheduled periodic audits are conducted remotely. This is to evaluate the system’s performance and with the analysis, we will be able to recommend solutions and ways so you can continuously meet the demands of your business needs.

Asterisk Support Matrix

Nagios Support Matrix

Support SLA

Maintenance Support Options:

Our expertise gives you:

  • A market leader in IP & NMS technology and services Vendor support and management
  • Skilled resources
  • Guaranteed service levels
  • Customer-driven solution process
  • Professionalism

Unlimited Support:

  • Email support
  • On-line support
  • Remote support
  • On-site support

Proactive Support:

  • Pro-actively monitor Asterisk/Nagios remotely
  • Regular Preventive maintenance
  • Regular Health-Check

Contact US:

Please contact our sales department if your are interested to purchase any of our support packages:

Intuittech Sdn Bhd
No. 1-3A Jalan Solaris 2
Solaris Mont Kiara
50480 Kuala Lumpur
Telephone:+603 2035 5800
FAX:+603 2035 5813

Please click here for our regional contact information.