Support - Packages
Support Services and Maintenance
Based on Intuittech’s experience in providing information technology (IT) support services, our goal is to provide seamless support services and to maintain an excellent support plan that will fit any business environment. Our comprehensive business IP-PABX infrastructure services will give you all the resources you need for your daily communication requirements.
All our solutions are tailor-made to meet your needs in call management, fault management and reporting. Our contracts guarantee high service levels and more importantly, a single point of contact for daily communications. Service status is communicated through the scheduled operational reviews and we constantly monitor our performance to ensure your satisfaction.
Twenty-four Hour Support
Maintenance services and support are available 24/7 with on-site service level commitments – anytime, anywhere. Service level is defined in terms of work and deliverables to be completed within specified time scales. Our customers are given full control to dictate the basis of the Service & Support terms and conditions agreement.
Added Business Value
Once the Astervox system has been installed, scheduled periodic audits are conducted remotely. This is to evaluate the system’s performance and with the analysis, we will be able to recommend solutions and ways so you can continuously meet the demands of your business needs.
Asterisk Support Matrix
Nagios Support Matrix
Maintenance Support Options:
Our expertise gives you:
- A market leader in IP & NMS technology and services Vendor support and management
- Skilled resources
- Guaranteed service levels
- Customer-driven solution process
- Email support
- On-line support
- Remote support
- On-site support
- Pro-actively monitor Asterisk/Nagios remotely
- Regular Preventive maintenance
- Regular Health-Check
Please contact our sales department if your are interested to purchase any of our support packages:
- Intuittech Sdn Bhd
- No. 1-3A Jalan Solaris 2
- Solaris Mont Kiara
- 50480 Kuala Lumpur
- Telephone:+603 2035 5800
- FAX:+603 2035 5813
Please click here for our regional contact information.