We know that call quality monitoring is important to you; this is why we have developed the Majuda QualityTracker for your company’s needs. The Majuda QualityTracker is a fully integrated quality management solution that equips contact center agents and supervisors with the necessary tools to access and analyze customer interaction data and transform it into actionable information. In doing so, customer service levels and workforce efficiency will be improved resulting in a successful contact center.
Majuda QualityTracker delivers the functionality that allows users the ability to listen, understand and react to all communications passing through a contact center environment. Also, as part of the Majuda Voice Suite, Majuda QualityTracker empowers users with the ability to record and evaluate all customer interactions. Information is effectively derived from multiple sources, such as agent desktop screens and customizable agent evaluation forms, to provide businesses with the most up-to-date and accurate operational and performance information through our rich reporting interface. Our call center quality monitoring tools set industry benchmarks; read below and discover what makes us different: